Privacy Policy
Last updated: July 2026
At Bantu Grocery Store (BGS), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and mobile app.
1. Information We Collect
- Personal Information: Name, email address, phone number, delivery address
- Order Information: Products purchased, order history, payment method (COD/online)
- Payment Information: Processed securely through third-party payment gateways; we do not store your card/UPI details
- Location Data: Used to confirm your delivery address and serviceable area
- Device Information: Device type, OS version, app version (for troubleshooting and improving performance)
2. How We Use Your Information
- To process and deliver your orders
- To communicate order updates, offers, and support responses
- To improve our products, services, and app experience
- To prevent fraud and ensure secure transactions
3. Sharing of Information
We do not sell your personal data. We may share limited information with:
- Delivery partners (name, phone, address — only to fulfill your order)
- Payment gateway providers (for processing online payments)
- Government authorities, if required by law
4. Data Security
We use reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal data only as long as necessary to provide our services or as required by law (e.g., tax and accounting records).
6. Your Rights
- Access or update your personal information
- Request deletion of your account and associated data
- Opt out of promotional communications
7. Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children.
8. Cookies
Our website may use cookies to improve your browsing experience, remember preferences, and analyze site traffic. You can disable cookies in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: bantugrocerystore.com@gmail.com
Phone: +91-9311687434
Website: https://bantugrocerystore.com