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Terms & Conditions

By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase.

1. General

  • This website is owned and operated by BGS (Bantu Grocery Store).
  • We reserve the right to update or change these terms at any time without prior notice.
  • Continued use of the website means you accept those changes.

2. Products & Services

  • We offer grocery items such as packaged foods, personal care, home care, and health care products.
  • We do not sell fresh items like vegetables, fruits, or perishable produce.
  • All product descriptions and prices are subject to change without notice.

3. Pricing & Payments

  • All prices are listed in INR (₹).
  • We accept secure payment methods (UPI, Debit/Credit Cards, Cash on delivery, etc.).
  • We reserve the right to cancel orders in case of pricing errors.

4. Order Acceptance

  • Once you place an order, you will receive a confirmation.
  • We reserve the right to cancel or refuse any order due to availability or other reasons.

Shipping Policy

  • Orders are processed within 1–3 business days.
  • Delivery time depends on your location.
  • Shipping charges (if applicable) will be shown at checkout.
  • We are not responsible for delays caused by courier services.

Deliveries & Returns

  • Returns are accepted only for:
    • Damaged products
    • Wrong items delivered
  • Request must be raised within 2–3 days of delivery.
  • Refunds will be processed within 5–7 business days after approval.
  • Products must be unused and in original packaging.

Privacy Policy

We value your privacy and are committed to protecting your personal information.

Information We Collect

  • Name, phone number, email address
  • Shipping and billing address
  • Payment details (processed securely)

How We Use Your Information

  • To process orders and deliver products
  • To improve our services
  • To communicate updates and offers

Data Protection

  • We do not sell or share your personal data with third parties.
  • All transactions are secured with encryption technology.

Cancellation Policy

  • Orders can be cancelled before dispatch.
  • Once shipped, cancellation is not allowed.

Contact Us

If you have any questions regarding our policies, feel free to contact us: